Resume on Simbiat Software

About

This is the section, where you can learn about Simbiat Software.

Informal introduction

While my "on paper" experience is mainly application support in a bank, in reality I had to take on [portions] of other roles like developer, tester, application manager (akin to product owner), project manager, business/system analyst, security specialist, technical writer, processes architect, supplier manager and "coordinator" for different types of activities related to the above, including multi-department, multi-business and multi-country ones.

I code for a hobby while posting most of my code on GitHub and Codepen Codepen. It is mainly PHP, but you can find some code in JavaScript and Visual Basic (.NET, script and for applications).

I am empathetic and analytical, which helps with understanding of the feelings of others, where they come from and what they may, potentially, want or, at least, expect. Among other things the combination of these two has found its ways into my prose (and some poems) both in Russian and English. I also have some experience in "level design", which included rooms/caves for The Elder Scrolls III: Morrowind and our guild house in Final Fantasy XIV.

Besides that I got some level of skill with graphics and video editing, although it's a far cry from what professional editors have.

Below you can find a more "formal" resume tailored with the help of TopResume.

Profile

Diligent, client-oriented individual equipped with strong skills in analytics, problem-solving, coding, and programming. Experienced senior-level technical support professional with a record of achievements across project management, application, security, and business analytics. Strong negotiator, adept mentor, and reputable independent worker.

Don't believe it? Check my Annual Review annual performance 360 review, as well as commentary from some of my colleagues:

❰

1/10

Feedback from Tatu Virtanen
2/10

Feedback from Toivo Vaje
3/10

Feedback from Jarno Marin
4/10

Feedback from Marcella Armilla
5/10

Feedback from Ayberk Yerlikaya
6/10

Feedback from Augustine Lee
7/10

Feedback from Xavier Budan
8/10

Feedback from Jana Christoviciute
9/10

Feedback from Marcella Armilla
10/10

Feedback from Magalí Gomez

❱

Languages

Core competencies

Technical proficiencies

Experience timeline

Ongoing:

Human on Earth

Writer

Developer

Tier 3 Technical Support Engineer

2022-01-18

Student at Smartly.io

Creative Foundational certification

Achievements:

Certificate

2021-10-28

Student at Snap Inc.

Snapchat Essentials

Achievements:

Certificate

2021-09-20 Smartly.io

Tier 3 Technical Support Engineer at Smartly.io

Elapsed time: 8 months 6 days 18 hours 9 minutes 54 seconds

Responsibilities:

Ensure best-in-class technical support and distinguished customer service
Solve technological challenges of the world's largest online advertisers, helping them to solve issues in an expedient and affable manner
Help to launch products, including supporting alpha and beta features
Resolve advertisers' issues and identify product bugs using internal troubleshooting tools
Perform tech-heavy investigations and resolve sophisticated support critical issues
Analyze, reproduce, prioritize, and document platform bugs
Work quickly to identify and fix the root causes of problems
Assist and train teammates

Achievements: Certificate

Snapchat Essentials

2021-07-23

Senior Technical Support Analyst at Citi

Elapsed time: 3 years 2 months 1 week 2 days

Responsibilities:

Level 1 to level 3 support of local applications
Subject matter expert for local applications
Participate in projects
Primary contact person for clearing operations' technology, processes and applications including cryptography
Write technical and user documentation
Participate in audits both internal and external
Changes management
Team leader for operators working in shifts

Achievements:

Closed several potential security issues in Kazakhstan processes
Negotiated vendor pricing for a project from $100k USD down to $55k USD and led the refactoring of the application
Participated in Want to be a leader program leading my team to 1st place as early as in the 2nd month of it
Registered all externally issued certificates in local tracking system

2020-12-21

Student at Luxoft Training

Customized course Basics of web-services support, 6 hours

Achievements:

Certificate

2018-05-16 Citi

Senior Technical Support Analyst at Citi

2018-05-15

Technical Support Analyst at Citi

Elapsed time: 2 years 8 months 3 days

Responsibilities:

Level 1 support of subset of regional applications
Level 1 to level 3 support of local applications
Subject matter expert for several local applications
Application management
Participate in projects
Testing of fixes and new features in supported applications
Assistance with integration of new applications or processes
Primary contact person for clearing operations' technology, processes and applications including cryptography
Write technical and user documentation
Participate in audits both internal and external
Team leader for operators working in shifts

Achievements:

Automated several manual processes used in the department
Standardized and optimized server-side scripts
Successfully managed 30 applications simultaneously, closing decade-long backlog for a handful of them
Participated in Ideation program as subject-matter expert for one of the winning ideas
Single-handedly supported the entire country of Kazakhstan for 2 years, fulfilling various roles including technical support, project manager, application manager, and business analyst

2015-09-15 Citi

Technical Support Analyst at Citi

2015-09-14

Technical Support Specialist at Citi

Elapsed time: 4 years 3 months 3 weeks 4 days

Responsibilities:

Level 1 support of subset of regional applications
Level 1 to level 2 support of local applications
Subject matter expert for several local applications
Application management
Participation in projects
Testing of fixes and new features in supported applications
Assistance with integration of new applications or processes

Achievements:

Migration of clearing processing from Windows XP to Windows 7 and automation of some of the steps
Expert assistance in refactoring of local application for stability and speed improvements
Coached several new evening and morning operators

2011-06-16

Student (specialist) at Moscow Institute of Electronics and Mathematics

Elapsed time: 4 years 9 months 2 weeks 5 days

Specialization: management and informatics in technical systems

Achievements:

Class president since 2nd year
Graduate work: Testing of hardware and software solutions for 3-dimensional information representation in virtual reality system
Diploma
GPA 3.56

2011-06-07

Student (bachelor) at Moscow Institute of Electronics and Mathematics

Elapsed time: 3 years 9 months 1 week 3 days

Specialization: automation and management

Achievements:

Class president
Graduate work: Hardware solutions for 3-dimensional information representation in virtual reality system
Diploma
GPA 3.52

2011-05-23 Citi

Technical Support Specialist at Citi

2011-05-20

Engineer at IBS Datafort

Elapsed time: 1 year 11 months 2 weeks 6 days

Outsourced job for Citi Russia as evening operator.

Responsibilities:

Initiate operations related to End of Day processing
Monitor continuous night processes
Level 1 support of subset of regional applications
Level 1 or level 2 support of local applications

Achievements:

Promoted to day-time operator after approximately 1 year
Transferred a paper-based checklist used by operators to Excel featuring several automated functions to improve traceability of work

2009-06-04 IBS Datafort

Engineer at IBS Datafort

2009-03-27

Engineer at Windsor

Elapsed time: 1 month 3 weeks 2 days

Responsibilities:

Manage office hardware and software
Manage company's website
Create digital training courses

2009-02-02 Windsor

Engineer at Windsor

2008-03-27

Developer

Elapsed time: 1 decade 4 years 2 months 1 day 18 hours 9 minutes 54 seconds

Responsibilities:

Develop website on PHP with JavaScript
Design UI and UX of the website
Support website operations and users
Analyze all requirements and requests of users, maintaining close communications to understand needs and improve product accordingly
Write technical and client documentation

Achievements:

Rewrote code into libraries and published on GitHub. Current website project is also meant to remain open source for, unless it can affect security.
Controlled optimization processes and served as the main developer of the DarkSteam project until its closure, including releasing a revamped app version with migration to web platform to yield a 150x performance increase
Supported file storage of 8Tbs+
Administered and moderated a forum of 20,000+ users
Automated payments and donations via PayPal using vBulletin plugins

2007-09-01 Moscow Institute of Electronics and Mathematics

Student (bachelor) at Moscow Institute of Electronics and Mathematics

2006-09-01 Moscow Institute of Electronics and Mathematics

Student (specialist) at Moscow Institute of Electronics and Mathematics

2006-06-23

Pupil at School №1208

Elapsed time: 1 decade 9 months

Achievements:

10 years of general education
High level of English
Class president in grades 6 to 9
Participated in school theatre with noticeable roles of Famusov (Grief from the mind), Zvyagincev (They Were Fighting for Homeland), reindeer (Snow Queen), Carlo/Geppetto and Karabas-Barabas/Mangiafuoco/Stromboli (Buratino/Pinocchio)
Certificate