About

This is the section, where you can learn about Simbiat Software.

Informal introduction

While my "on paper" experience is mainly application support in a bank, in reality I had to take on [portions] of other roles like developer, tester, application manager (akin to product owner), project manager, business/system analyst, security specialist, technical writer, processes architect, supplier manager and "coordinator" for different types of activities related to the above, including multi-department, multi-business and multi-country ones.

I code for a hobby while posting most of my code on GitHubGitHub and CodepenCodepen. It is mainly PHP, but you can find some code in JavaScript and Visual Basic (.NET, script and for applications).

I am empathetic and analytical, which helps with understanding of the feelings of others, where they come from and what they may, potentially, want or, at least, expect. Among other things the combination of these two has found its ways into my prose (and some poems) both in Russian and English. I also have some experience in "level design", which included rooms/caves for The Elder Scrolls III: Morrowind and our guild house in Final Fantasy XIV.

Besides that I got some level of skill with graphics and video editing, although it's a far cry from what professional editors have.

Below you can find a more "formal" resume tailored with the help of TopResumeTopResume.

Profile

Diligent, client-oriented individual equipped with strong skills in analytics, problem-solving, coding, and programming. Experienced senior-level technical support professional with a record of achievements across project management, application, security, and business analytics. Strong negotiator, adept mentor, and reputable independent worker.

Don't believe it? Check my Annual Reviewannual performance 360 review, as well as commentary from some of my colleagues:

Languages

  • RussianRussian (native)
  • EnglishEnglish (fluent)
  • FinnishFinnish (in process of upgrading A0)
  • GermanGerman (can read very basic stuff)

Core competencies

  • Technical Support
  • Data & Analytics
  • Programming
  • Fullstack Development
  • Project Management
  • Application Management
  • Business Analytics
  • System Integration

Technical proficiencies

  • PHP
  • SQL
  • HTML5
  • CSS3
  • JavaScript
  • Visual Basic
  • CMD
  • Adobe Photoshop
  • Adobe Premiere
  • IBM ConnectDirect
  • IBM MQ
  • SAP Business Objects
  • MS Office

More on PluralSightPluralSight.

Experience timeline

Smartly.io

Student at Smartly.io

Creative Foundational certification
Achievements: CertificateCertificate


Snap Inc.

Student at Snap Inc.

Snapchat Essentials
Achievements: CertificateCertificate

Smartly.io

Tier 3 Technical Support Engineer at Smartly.io

Elapsed time:
Responsibilities:
  • Ensure best-in-class technical support and distinguished customer service
  • Solve technological challenges of the world's largest online advertisers, helping them to solve issues in an expedient and affable manner
  • Help to launch products, including supporting alpha and beta features
  • Resolve advertisers' issues and identify product bugs using internal troubleshooting tools
  • Perform tech-heavy investigations and resolve sophisticated support critical issues
  • Analyze, reproduce, prioritize, and document platform bugs
  • Work quickly to identify and fix the root causes of problems
  • Assist and train teammates
Achievements: CertificateSnapchat Essentials

Citi

Senior Technical Support Analyst at Citi

Elapsed time:
Responsibilities:
  • Level 1 to level 3 support of local applications
  • Subject matter expert for local applications
  • Participate in projects
  • Primary contact person for clearing operations' technology, processes and applications including cryptography
  • Write technical and user documentation
  • Participate in audits both internal and external
  • Changes management
  • Team leader for operators working in shifts
Achievements:
  • Closed several potential security issues in Kazakhstan processes
  • Negotiated vendor pricing for a project from $100k USD down to $55k USD and led the refactoring of the application
  • Participated in Want to be a leader program leading my team to 1st place as early as in the 2nd month of it
  • Registered all externally issued certificates in local tracking system






Luxoft Training

Student at Luxoft Training

Customized course Basics of web-services support, 6 hours
Achievements: CertificateCertificate






Citi

Senior Technical Support Analyst at Citi

Citi

Technical Support Analyst at Citi

Elapsed time:
Responsibilities:
  • Level 1 support of subset of regional applications
  • Level 1 to level 3 support of local applications
  • Subject matter expert for several local applications
  • Application management
  • Participate in projects
  • Testing of fixes and new features in supported applications
  • Assistance with integration of new applications or processes
  • Primary contact person for clearing operations' technology, processes and applications including cryptography
  • Write technical and user documentation
  • Participate in audits both internal and external
  • Team leader for operators working in shifts
Achievements:
  • Automated several manual processes used in the department
  • Standardized and optimized server-side scripts
  • Successfully managed 30 applications simultaneously, closing decade-long backlog for a handful of them
  • Participated in Ideation program as subject-matter expert for one of the winning ideas
  • Single-handedly supported the entire country of Kazakhstan for 2 years, fulfilling various roles including technical support, project manager, application manager, and business analyst






Citi

Technical Support Analyst at Citi

Citi

Technical Support Specialist at Citi

Elapsed time:
Responsibilities:
  • Level 1 support of subset of regional applications
  • Level 1 to level 2 support of local applications
  • Subject matter expert for several local applications
  • Application management
  • Participation in projects
  • Testing of fixes and new features in supported applications
  • Assistance with integration of new applications or processes
Achievements:
  • Migration of clearing processing from Windows XP to Windows 7 and automation of some of the steps
  • Expert assistance in refactoring of local application for stability and speed improvements
  • Coached several new evening and morning operators






Moscow Institute of Electronics and Mathematics

Student (specialist) at Moscow Institute of Electronics and Mathematics

Elapsed time:
Specialization: management and informatics in technical systems
Achievements:
  • Class president since 2nd year
  • Graduate work: Testing of hardware and software solutions for 3-dimensional information representation in virtual reality system
  • DiplomaDiploma
  • GPAGPA 3.56
Moscow Institute of Electronics and Mathematics

Student (bachelor) at Moscow Institute of Electronics and Mathematics

Elapsed time:
Specialization: automation and management
Achievements:
  • Class president
  • Graduate work: Hardware solutions for 3-dimensional information representation in virtual reality system
  • DiplomaDiploma
  • GPAGPA 3.52
Citi

Technical Support Specialist at Citi

IBS Datafort

Engineer at IBS Datafort

Elapsed time:
Outsourced job for Citi Russia as evening operator.
Responsibilities:
  • Initiate operations related to End of Day processing
  • Monitor continuous night processes
  • Level 1 support of subset of regional applications
  • Level 1 or level 2 support of local applications
Achievements:
  • Promoted to day-time operator after approximately 1 year
  • Transferred a paper-based checklist used by operators to Excel featuring several automated functions to improve traceability of work






IBS Datafort

Engineer at IBS Datafort



Windsor

Engineer at Windsor

Elapsed time:
Responsibilities:
  • Manage office hardware and software
  • Manage company's website
  • Create digital training courses

Windsor

Engineer at Windsor







Developer

Developer

Elapsed time:
Responsibilities:
  • Develop website on PHP with JavaScript
  • Design UI and UX of the website
  • Support website operations and users
  • Analyze all requirements and requests of users, maintaining close communications to understand needs and improve product accordingly
  • Write technical and client documentation
Achievements:
  • Rewrote code into libraries and published on GitHubGitHub. Current website project is also meant to remain open source for, unless it can affect security.
  • Controlled optimization processes and served as the main developer of the GitHubDarkSteam project until its closure, including releasing a revamped app version with migration to web platform to yield a 150x performance increase
  • Supported file storage of 8Tbs+
  • Administered and moderated a forum of 20,000+ users
  • Automated payments and donations via PayPal using vBulletin plugins






Moscow Institute of Electronics and Mathematics

Student (bachelor) at Moscow Institute of Electronics and Mathematics







Moscow Institute of Electronics and Mathematics

Student (specialist) at Moscow Institute of Electronics and Mathematics



School №1208

Pupil at School №1208

Elapsed time:
Achievements:
  • 10 years of general education
  • High level of English
  • Class president in grades 6 to 9
  • Participated in school theatre with noticeable roles of Famusov (Grief from the mind), Zvyagincev (They Were Fighting for Homeland), reindeer (Snow Queen), Carlo/Geppetto and Karabas-Barabas/Mangiafuoco/Stromboli (Buratino/Pinocchio)
  • CertificateCertificate






Writer

Writer

Elapsed time:
Responsibilities:
  • Write prose in English and Russian
  • Write poetry in English and Russian
  • Occasionally write reviews for games, anime, manga, movies and TV series
  • Learn narrative design through gaming experiences
Achievements:






School №1208

Pupil at School №1208







Human on Earth

Human on Earth

Elapsed time:
Achievements:

Alternative links

My resume can be alternatively be checked on website below, but it can be outdated there.

Downloads

My resume can be also be downloaded as: